Interdepartmental Coordinator 

Job purpose
An Interdepartmental Coordinator is responsible for supporting the contracting and provider network departments as well as others as needed. This position will assist with aspects of provider contracting from initial outreach of a provider to final execution of the contract and beyond. This position will assist the processing of applications, committee, and peer review process for initial and re-credentialing needs. This position is ideal for someone who is a strong communicator and team player.

Duties and responsibilities
• Provides administrative support to Contracting team
• Works closely with Contract Director to complete the contracting process for the clients in both current contracted regions and network expansions
• Call potential providers, preparing and sending contracts and credentialing applications, follow up on outstanding documents and update configuration database
• Work with other internal departments to ensure contract terms are loaded correctly
• Ability to keep high level of confidence and discretion when dealing with sensitive matters relating to providers, and members. Always maintains strictest confidentiality
• Supports contracting department by drafting contracts, and letters. Creates, maintains and updates contract summaries with current, accurate contract and demographic information
• Manages all outgoing and incoming contracts as well as related mailings and correspondence
• Perform credentialing and re-credentialing activities of all providers and practitioners
• Performs quality control audits and coordinates the preparation of completed practitioner files, maintains accurate records regarding the processing status of each practitioner, and flags potentially adverse information.
• Identify providers that are due for re-credentialing
• Responsible for EZCAP and Provider Network application maintenance for all credentialed contracted providers
• Responsible for creating and/or maintaining credentialing provider roster.
• Maintain excellent customer service to all callers and staff
• Assists other departments or with other projects as needed
• Other duties as needed.

Qualifications
• 2 years healthcare administration experience preferred
• 3 years customer service experience
• Credentialing experience in a TPL or MSO setting
• Knowledge of Joint Commission, DNV, and NCQA standards, Title 22, and CMS regulations pertaining to the organized medical staff
• Knowledge of medical staff principles, practices, quality assessment, performance improvement functions, and legal concepts related to the organized medical staff.
• Technology savvy and highly organized
• Strong ability to multi-task and work in a fast-paced environment
• Strong ability in problem-solving
• Ability to work in an extremely confidential environment
• Strong written and verbal communication skills
• Experience with Outlook, Word, Excel, and Adobe
Education and Additional Requirements
• Bachelor’s Degree (or in progress) in Business Administration or Healthcare Administration preferred; experience considered in lieu of degree
• Candidate must also have a valid California drivers’ license, reliable transportation, and proof of insurance (may be required)

Working conditions
• This job may require flexible work hours due to the nature of the responsibilities
• Candidate must be comfortable with ambiguity and open to working in a collaborate environment